Contact
The most reliable way to reach me is email: info@franticstudio.shop. The form on this page lands in the same inbox, so use whichever is easier. For anything to do with an existing order, email is better than social media, because I can look the order up properly.
Direct messages on @franticstudio.shop reach me as well. Instagram is where new pieces and work in progress get posted first, so it is the better channel if you want to see what is on the bench rather than ask about an order.
Chat
There is a chat button on the site. Messages sent through it come to me, not to a bot or an outsourced desk, and they are answered in the same queue as email.
What to include if you are writing about an order
Send these and I can usually settle it in one reply instead of three:
- the order number from your confirmation email
- the email address you used at checkout, if you are writing from a different one
- what you want to happen: a size change, an address correction, a cancellation, a return
- for a size change, the new EU size, and for a sizing question, how you measured and what you got
- photos, if something arrived damaged or not as described
You can also check where an order stands without writing at all, on the order status page.
Questions that come up most
How long will my order take
Every piece is made to order in solid 925 sterling silver. Production takes 5 to 45 days before an order ships, and most orders leave the bench in about 7 days. If you are inside that window, the piece is being made and there is nothing wrong.
Which ring size do I need
Rings are listed in EU circumference, 50 to 74 mm, with US equivalents. The number is the inside circumference of the band, not the diameter. There is a full method and a conversion table on how to measure ring circumference, and more detail in how to find your ring size at home. Ask me before you order rather than after, because the size is set when the piece is made.
Will I be charged customs
Everything ships from Germany. Orders to the United States arrive with duties and customs already covered, so there is nothing to pay on delivery. Full terms are in the shipping policy.
How do I return or cancel
Start it through the withdrawal form rather than by posting the parcel back unannounced. The conditions are set out in the refund policy.
Is this piece handmade or not
Most pieces are hand-finished here in the studio. A few designs are produced with a manufacturing partner so they can sit at a lower price, and each product page states which is which. The ones I finish myself are collected under hand-finished.
Why does the finish change over time
Finishes are oxidized, polished or matt, all done by hand, with no synthetic coating. Oxidizing wears off the high points first and every piece develops its own patina. Oxidized or polished and why this silver tarnishes cover it properly.
What to expect after you write
I answer in the order messages arrive, around bench time. The studio is in Germany and runs on Central European Time, so a message sent overnight from the United States will normally be answered on the next working day rather than the same one. If a week passes with no reply, check your spam folder and then write again. Nothing is ignored on purpose, and a second message is not a nuisance.
Studio address
FRANTIC STUDIO, Niko Görß
Bahnhofsweg 20
21244 Holm-Seppensen
Germany
This is the registered business address, not a shop you can walk into. Please do not send a return here without writing first, because returns need to be registered through the withdrawal form.